ICICI Bank — DP charges deducted from my account

ICICI Bank — DP charges deducted from my account

A Arun10879496 from Mumbai, Maharashtra

I am Arun holding a salary account at ICICI bank. From my account RS 826/- has been deducted as DMC/DP CHGS till Dec 2020 on 28-Jan-2021. I haven't received any deduction message/SMS to my mobile and came to know about the deduction while checking the bank statement. I have never requested for or activated a Demat account with ICICI bank. I had given a written complaint on the same to the ICICI Bank Branch, but I have not received any update on the complaint till now. Even i have dropped mail to [protected]@icicidirect.com. I haven't asked for a demat account and without my knowledge how the same was created against my salary account. This is done without my knowledge and I want my money back. Now I am worried about the security of my money with ICICI bank. If i am not getting help on this issue I am planning to close my salary account. Was this information helpful? No (0) Yes (0)
ICICI Bank customer support has been notified about the posted complaint. Verified Support Feb 23, 2021 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1cs8c) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team Mar 17, 2021 Updated by Arun10879496 I have email my complaint to the [protected]@icicidirect.com. They have raised a service request for the same. And they have asked me to share the demat account closure form and once the Demat account is closed the AMC Charges will be refunded to your linked savings bank account on Pro-rata basis. How come a demat account is opened without my consent and AMC has been charged against the same. Now they are saying refund will be based on pro-rata basis. Also i have shared the demat account closure form and still i can see the account status as active. And the surprising part is when i followed up for update with [protected]@icicidirect.com, they are saying the service request is closed by saying "someone had tried to contact me via phone and i was not reachable". I dont know what to do, demat account closure form given and i want the full AMC charge refunded.
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