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ICICI Bank — ECS not activated

Address:Lucknow, Uttar Pradesh

I had submitted by request for ECS for my home loan to ICICI Vibhuti Khand, to the Deputy Branch Manager, Mr. Prateek Mishra in August-2014. It has been nearly one year, they have still not activated ECS on my account and I have lost nearly 1500 rupees because my everytime the ECS was denied, I was forced to pay a fine and also lost out on my CIBIL score. Every time the branch manager has said that the issue would be resolved, but till day, it has not been resolved. Additionally, the branch manager did not respond properly when contacted about this issue and said that it was not his problem and that I should take care of my own problems when the problem has actually been at his end. Please respond on how I can file a complaint against ICICI as these people do not seem to know how to run a bank.
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Comments

This is a very common problem observed in banks.They never take ownership of such kind of transaction and neither they guide you because they know problem is at their end.

They are happy as they are getting money for every time the ECS is getting denied,
Shameful for such a large bank
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These private banks make mockery of customer . Every person gives excuse at there level with limitation without resolving your complaint .Particular ICICI have very callous attitude to resolving these type of issues
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Even I had faced the same problem with ICICI bank. Their untoward and irresponsible attitude towards their customers is disappointing. They promise to deliver their best and provide the best customer service experience, but when it comes to actually practising it they are a total failure.

I wish some serious action be taken against them.
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