ICICI Bank — Electricity Bill not accepted as address proof

Address:Pune, Maharashtra

I have recently moved to Viman Nagar, Pune and my company offered me to open a Salary account with ICICI bank. The agent has visited the office thrice and I have discussed with him the documents I can provide. Everytime he has changed telling me that this document is not accepted anymore, we have changed the policy recently. I offered to provide telephone bill, Electricity bill even my 3 months bank statement with stamps on it and he wouldn't accept anything. My passport has a address which was a temporary one, I don't even live in that city anymore. How am I suppose to provide any other proof when I don't have any. I have a permanent address where my family lives and my passport mentions my parents names. I have a pan card with my photo on it and still these documents aren't enough. I am really disappointed with the behaviour of the agent, none of the other bank agents have behaved this way with me when I had to open an account with them. More than 25 people in my company has a salary account with ICICI and only I can't have one because the electricity bill is not a good enough address proof. This has put me off from ever engaging in any kind of relation with this bank. Thank you ICICI!
Was this information helpful?
No (0)
Yes (0)
ICICI Bank customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Ms. Merchant,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you.
Refer 'a00evi' in the subject line.

Regards,
ICICI Bank Customer Service Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23614
    Pending
    2051
    Resolved
    14242
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information