[Resolved] ICICI Bank — fastag recharge not processed | |
I have recharged icici bank fasttag from my icici bank credit card on[protected] for rs.500/- but even after waiting 24 hours i did not received recharge amount into my fasttag. So i raised complaint for the same to icici fasttag cutomer care but even after 16 days i did not received any response from icici fasttag. So u contacted credit card department of icici bank. They told me that payment has been processed from their side so i have to contact fast tag department. Now my concern is that, credit card department says they processed payment and fast tag department is not responding to me, so what i need to do? I feel cheated. My complaint number with icici fasttag department is cmp[protected] and complaint number with credit card department is sr[protected]. Please do the needful. Dont force me to go to the consumer court.
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Feb 3, 2020 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Jan 03, 2020 ICICI Bank Customer Care's response Dear Customer, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team | |
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a050tu_1) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team