[Resolved] ICICI Bank — fraud by one assist

[Resolved] ICICI Bank — fraud by one assist

M [email protected]

Sir Despite cancelling the one assist services by icici bank, ₹ 1899 have been deducted from my account. I specifically called for cancellation of the services and was ensured that the service will be cancelled and the amount wouldn't be deducted. I have called one assist customer care number multiple times but no one has responded. Please refund my money and cancel the services, else i will have to resort to consumer court. My registration mobile number is 8860*84 Was this information helpful? No (1) Yes (2)
Aug 10, 2021 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Jul 17, 2020 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0thzj) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team
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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Muskan, This shouldn't have happened. We regret the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will look into this or you can also drop us a messages with your registered contact details and membership id on Twitter DM or Facebook Inbox - Nitesh, Team OneAssist.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Muskan, As per update received from our team, Your plan is cancelled and you shall receive your refund within 5 - 7 working days. We appreciate your patience in the meantime - Nitesh, Team OneAssist.

pinak rudra ghosh

This is a routine fraud by ICICI bank.. they have started debiting even without any consent.. they just look for soft target and start deducting gullible customers... money is not safe at ICICI bank and One Assist is a serious fraud master.
When i realised this charge i immediately placed a request for account closure but they charged me again before closing the account !

pinak rudra ghosh

Went bank and checked emails .. they have sent plan details also where the sum insured is zero!!
attached photo for reference.