[Resolved]  ICICI Bank — Fraud

Address:

Mumbai City, Maharashtra

Hello im harneet kaur sethi I have a savings account in ICICI Bank shere punjab branch My compliant is of account policy fraud I had a previous savings account with this particular bank in the same branch with minimum balance of 10000 req and I maintained it at all times Some months back ICICI bank said they had a zero balance account available when I inquired about it but they said you cannot open a zero balance account until this other account is open so they suggested me to close that account and open this account I went through all their procedures and closed the previous account and transferred my account balance to this new account In the month of may I had no problem but for june and july they deducted 513 rupees for each month as non-maintainance charge of minimum average monthly balance of 10000 This was wrong as my account was a zero balance account so I went to the branch to ask them about it that why did they debit 513 as mab charges for june when my account is a zero balance account and the answer is received was that we transferred your account to minimum account balance maintainance scheme as that zero balance scheme is closed (when their site now also clearly shows that they still have that scheme available instead now they have two zero balance schemes available) I told them how can you transfer my account to minimum balance maintainance scheme without informing me as I opened this account for zero balance only and you didn't inform me also atleast if you informed me I would have maintained that balance And they told me we dont have to inform its not our policy And I fought with them in the branch so then they told me ok mama we will reverse this amount back but guess what they didn't reverse any amount rather deduced another 513 for the month of july Wow just wow changing account schemes without informing customers even when that zero balance scheme is still available and looting their money This is wrong and customer harassment I want to take a legal action Can anybody tell me whether is icic bank allowed to do this Misinforming customers and changing the customers account scheme without informing them especially when the scheme is still available?