ICICI Bank — Fraud case of loan

Address:

Gurgaon, Haryana, 122001

I have applied for personal loan and they informed me that rate of interest will be 12.50% and EMI would be 11250. But after approval they suddenly changed the rate of interest without my approval and i told them not to proceed until i will give you the confirmation because i need to talk to that girl who gave me all information. and again instead of 999 processing fee that guy deducted 4580 rs as a processing fee ( including other hidden charges for which i denied to pay).and i am calling on that number [protected] and he is continously disconnecting my call and saying i dint do that...that executive even denied to inform me his name..which kind of customer service you guys are providing..i need resolution and a compaint againts that guy and need my money back and rate of interested which you guts has committed.