[Resolved]  ICICI Bank — Fraud happened to my ICICI account ********2970

Address:

Hyderabad, Andhra Pradesh

Hi Sir, some fraud transactions were made from my ICICI bank debit card two months back, although I am having physical card with me. On 06/06/2015 I received messages for transaction of amounts 6, 582.98 rs, 6, 648.81 rs, 6648.81 rs, 6648.81 rs, 6582.98 rs, 6582.32 rs, 3, 073.3, 6582.32 rs., 1843.90 rs, 6582.32 rs which were made at GermanTown. Total amount of transaction was 57, 776.55 Rs. Also the place where all these transactions were made is not in India. I immediately called to customer care and got my card blocked and asked them to register a dispute SR (SR[protected]. Also, I created an online FD of the remaining amount. After that i filed a FIR in CyberCrime cell, Gachibowli, Hyderbad. After creating FD, I was having only 787 rs balance in my savings account. Again on 12/06/2015 some fraud transactions happened to my account and I received messages for these amounts 6377.77 rs, 6349.25 rs, 6350.52 rs, 6336.49 rs, 6377.31 rs, 6362.01 rs rs, 6282.28 rs, 6332.03 rs, 6361.37 rs, 6375.40 rs, 6359.45 rs which were made at W ALLEGHENY through debit card. Total amount of transaction was of Rs 69858.88 Rs. My debit card was in blocked status, even though bank allowed these transactions and my account balance went to -69858.88 Rs. How come the bank can allow transactions when debit card is blocked and also there was no balance in main account. Then i called to customer care and got one more dispute SR (SR[protected]raised. And also filed an FIR in Cybercrime cell for the same. I mailed to ICICI for knowing the status of these SR's. So they mentioned that they need 45 days of investigation time and it will be resolved till 26th July. I again mailed them on 24th July asking the status of SR's. I got response from them on 26th July which was the final date for resolution and they asked me to submitt few documents(Passport copy, Customer dispute form, Debit card scanned copy and HR document mentioning that i was present in office on both the dates). if they needed all these documents they can inform me previously itself. why did ICICI waited for the last date. Then on 27th July i visited the nearest branch and submitted all the documents to Mr. Sandeep Bollapragada there and He informed me that it will take again 7-10 days for resolution. Then, on 9th Aug I called to customer care asking the status of SR's and also asked them to escalate this. But they told me tomorrow morning you visit to ICICI branch and if they are not providing you proper info then we will escalate. When i visited ICICI, kavuri hills, Hyderabad branch and mate Sandeep Bollapragada asking the status of SR's. He told those SR's are closed with the resolution that documents not submitted. And when checked both the SR's documents were attached to it. I asked them to reopen those SR's. But they said we will open a new SR and you provide us the documents again. I have again submitted all the documents for the new SR(SR[protected]. I am attaching all the FIR copy which I submitted to bank. I want the faster resolution for this. I want ICICI to refund my money as soon as possible.