[Resolved] ICICI Bank — Fraud in Account via ATM/Debit card | |||||
I am a Doctor by Profession and I was at my clinic with patients, i received SMS stating that the account got debited. My bank account no is[protected], on 18 th June, 2015 Rs10, 596.46 and Rs10, 649.44 on same date in half our difference through my ATM/Debit card. I had filed official compalint to bank department and I am sorry to inform that after 90 days they asked us to file all ID detail documents and now they want one more letter from HR. For your information when we lodged the complaint to police we had submitted all documents and also police complaint to bank immediately after the incident. I am sorry to tell you that after submitting papers they asked to wait for 35 to 40 days we waitied when we started tracking the complaint they asked again documents as per them they are misplaced !!!Also they never issued us the SR no, it was issued after intense pressure to them. Without updating us that how the theft from account has happened they have started asking HR letter, which company will give HR letter without knowing the appropriate reason of forgery!!! I want to know is this the service provided by ICICI bank that I am at work and some one swipes from unknown place and withdraws money? What is the safety of our money with bank? We have been regularly following with the branch, customer service but there is no response at all wait for 3 days and after 3 days again 3 days, last message we receive that you have been asked again documents from the branch!!! Where is the justification to this? Wehere is the security on your money in the bank? Whome do we follow for crediting the account? why they are not updating where the theft happened? You as a customer forum please take the matter forward to the vigilance department of ICICI bank as we are not getting any chance to reach over there, for meeting the branch and discussing with customer service we have lost enough time and money!!! Best Regards Dr. Ruchi Avlani Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Oct 21, 2015 ICICI Bank Customer Care's response Dear Dr. Avlani, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team | |||||
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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There should be some response over this, and not just go on delaying the matter.
We are not aware of anything, Money just got vanished, is this the way you keep customers waiting?
We need to havea good response from ICICI bank.