[Resolved]  ICICI Bank — Fraud of atm cum debit card with no - intimation to the client on sms, email or phone call, icici bank sr[protected]

Website:

www.icicibank.com

To, dated: 7th oct 2015
The managing director
Icici bank limited
Mumbai, india

Subject: swipe of atm/debit card fraud happened through a foreign payment gateway outside of india despite all stringent security measures of icici bank service request no. : sr[protected] & service request no.: sr 22944617/ fir also lodged at noida sec- 41 police station for analysis by cyber wing.

Madam,

I am having an icici privilege bank a/c no. ***842 with connaught place branch in new delhi. I would like to report and intimate the fraud which has happened with me, with the atm cum debit card issued to me along with this savings account.

With 4 spurious transactions they swiped my atm/debit card outside india and did purchasing of rs 62000.

Lapses of icici bank
1. No intimation came to me on sms or email transaction alert about the card being swiped and getting misused with the following amounts withdrawn neither on 17th september 2015 nor even till date i.E. 7th oct 2015.

2. No transaction verification system alert went to icici bank officer’s so that they could have called me on my registered mobile nos. With the bank whether to correlate and verify whether it was the actual user of the atm/debit card owner doing a transaction outside the country.

3. Till yesterday i.E. 6th oct 2015 i was not aware that my atm/debit card has been suspended, it came to my notice when i was doing some transaction and inputting the grid numbers on the back of atm card, it was prompting me “ authentication failure”. When i called up customer care executive at icici around 11:30pm i was intimated by the call centre executive that on 17th september 2015 we inferred some malicious transactions happening on your card and hence we kept your card in “temporary suspension”.

4. The call centre executive when asked why the sms alerts were not sent to me or anybody called from icici to verify the transactions on 17th september 2015, he had no answer but said check with network service provider of mobile.

5. When asked why there has been no communication to me, about the temporary suspension of the card neither over sms, call or even email communication he had no answer but mentioned this fraud department can only verify.

6. I am totally clueless and confused how such incident can happen at icici bank like institution which keeps propagating about all the tall claims of security and step wise security at multiple levels.

It is a clear representation that security flaws exist in your system which are being flouted to the magnitude that even sms alerts, phone calls and mobile network prompting system is also being hijacked so that actual users are totally unaware about such fradulent transactions.
Through this mail of mine i would request you to alert your cyber security cell to identify how this fudge has happened and compensate my account with the sum of fradulent transactions happened.

Yours truly
Amit dham
R/o- sector – 41, noida