ICICI Bank — Fraudulent charges on my account

ICICI Bank — Fraudulent charges on my account

S Sh4nu

My name is Shubham Arora and my customer id number is[protected], I’ve got three fraudulent charges of ₹22615 on Aug 19th 2020 by a merchant named “NORDSTROM” and I disputed at the same day, but bank told me that they forwarded my complaint on sep 1st 2020, the complaint number is SR[protected]. Moreover, they told me that it will take 14-35 days. I called after 36th day from Sep 1st but the bank didn’t give any info and said they need more time. I want my money bank because I have no other money left in my account. Now they have sent me an email with a copy of the false purchases done by my debit card. I never visited USA and neither I have any friend or connection. Somebody hacked ICICI server and got my info.. It's been a long time and I need my money back Was this information helpful? No (0) Yes (0)
ICICI Bank customer support has been notified about the posted complaint. Verified Support Nov 13, 2020 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a175kg) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team Nov 13, 2020 Updated by Sh4nu I already disputed and your bank declined to pay me any money because they are now talking about the terms and conditions like I was in the possession of the card while this transaction held. This is really funny to read in your emails because this is how hacking works. hackers hack servers and steal information and that is why every bank provide dispute options. if I disputed in just 1 hours of that transaction then I believe that's so late. I have called your representative like almost 8-9 times and they always promised me a call back but I never received it. I don't trust your bank anymore. so either you call me or send me my money. you have my Customer number to track my account.
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