[Resolved]  ICICI Bank — Fraudulent transaction from my account

My account was debited for rs.999 which i have not done payment to anybody.
I didnt receive any otp.
The code next to the transaction is VSI*MULTISCREE. This does not mean anything as no message has come to me from anywhere. Moreover this deduction happened suddenly ..without any transaction.

I expected this banks reputation and security protocols to be top notch but this incident is making me revisit that notion.
Kindly look into this at the earliest.

Regards,
Vaishali
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Aug 13, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a11j10) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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