[Resolved]  ICICI Bank — fraudulent transaction from my icici savings account

Address:

New Delhi, Delhi, 110027

I reside in New Delhi and have never been to Bangalore. I received a transaction alert on 5th November that my account has been debited with INR 1, 99, 800 and immediately called the ICICI customer care. They blocked my debit card and deactivated netbanking on my account and connected me with the fraud team.
I was informed that the transaction has happened at Sangeetha Mobiles in Bangalore.
The complaint was lodged and I was given a shadow credit the next day. On 16th November, ICICI debited my account and next day sent me SMS stating that my request has been declined as this was a second factor authentication transaction. I was already in shock and this was all the more traumatizing as ICICI took 12 days just to investigate this was a 3d secure transaction.
As I had spoken with ICICI on 5th November when this scam happened, I had asked them to stop the payment from being credited to the beneficiary account as it takes time for the credit, else stop the dispatch of the goods purchased, the ICICI team has not shared any details how the transaction has happened. I have been given three different versions, it was a fund transfer, debit card payment and third that it was an online payment through netbanking.
I had never received any OTP but I did receive the transaction alert. ICICI has not shared any details whether they managed to stop the amount from being credited or stop the goods from being dispatched. They have also not shared any details about what steps they have taken for the investigation.
I also asked the ICICI team to check my transaction history that I had not been using this account since a long time, check the IP address from where I have logged into the account in the past and had sent the mails to ICICI on the date of this incident and also check the IP address from which this transaction was done.
I had lodged a complaint with the Rajouri Garden Police Station on the 6th of November, they refused to file an FIR stating that an IO will be appointed who will do the initial investigation and will then lodge an FIR and forward the matter to the Cyber Cell. The IO had not forwarded the matter to the Cyber Cell as on the 17th of November.
I am now running around to get my money which I thought was in the safe custody.