[Resolved] ICICI Bank — Frozen as KYC verification pending/rejected/Employer Confirmation pending

[Resolved] ICICI Bank — Frozen as KYC verification pending/rejected/Employer Confirmation pending

S subashsahoo61 from Noida, Uttar Pradesh

I had created an NPS account on 24.02.21 where I had registered bank name ICICI BANK.But till date my account is showing frozen despite fact that I had successfully contributed Rs 500 after pran generation.I had raised several grievances with NPS portal and they asked me to approach bank and when I approach bank, they are telling that they have nothing to do with kyc verification for NPS account.Infact they are clueless about NPS processes.i have salary account with icici for last 13 years.I have sent a mail to [protected]@icicibank.com also on this matter but no response yet.Please help. Was this information helpful? No (0) Yes (0)
Mar 3, 2021 Complaint marked as Resolved Issue is not addressed properly.only a reply to visit branch.no specific details about the problem and process to resolve it. ICICI Bank customer support has been notified about the posted complaint.
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ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1d9ko) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

subashsahoo61's [Complaint's author] reply, Mar 3, 2021

I have applied for eNPS on 24 Feb 2021 and selected ICICI Bank for bank verification, as I am a customer of ICICI Bank for past 13 years. But the status is """Tier I Status: Freeze due to KYC verification is pending at Bank""".
I went to ICICI Bank, but they are not sure about the verification process.
I had tried to reach customer care, but they have no understanding of this and are unable to help.
I had raised complaint to ICICI Bank customer care, but they did not understand the question at all.
My final option was to raise complaint here, hope ICICI Bank will take care of this this time.
Please don't provide only standard reply.I have already sent a mail to [email protected]. And [email protected] check.