[Resolved]  ICICI Bank — Heart Surgery amount -ICICI BANK NOT SUPPORTIVE -CRITICAL- Wrong IMPS Transaction to BOI Customer Account -50000RS

Dear Sir,

I am holding salary account with ICICI for more than 10years since when I joined IT world, here I am writing to you for a payment of 50000 rupees through IMPS transfer on 21st-OCT-2020 to my relative NANDAKUMAR A/C, Lakkampatti branch for his Heart Surgery, Beneficiary account BOI(Bank of India) . But due to a very high level technical mistake by ICICI whereas it had gone to other person account in Coimbatore -Perur BOI branch., Here BOI There are very helpful for reversing amount and showing interest to reversal as they have been shared and asked NEFT INDIMNITY FORM to be filled and requested to share by ICICI bank, But when communicating customer.[protected]@icicibank.com they keep saying requesting letter from that wrong person and asking to wait for 40days, Here my question is to ICICI if anybody fill any information inaccurate, account will not be added as i know but in my case my all entries was correct except one digit error as you are telling us. It’s a universal awareness that there are so many mandatory requisite information criteria (IFSC, ACCOUNTEE NAME…ETC) ; when they not simultaneously completed transaction becomes failed like unmatched IFSC Code, unmatched city and even error of gender.

From that date I called so many times to customer care and visited the nearest branch but I am not getting any proper answer from them and not knowing that what action is taken from your side. This is very sad to me that you are not taking any action and not giving me any assurance of my money.

And if i will not get any proper reply from your side I will take a legal action because i don't have any other way.

Here I am telling you the details of above transaction:

SERVICE Number raised by Customer Care :SR[protected]

My Account Name :
My Name: Velusamy Perumal
A/c No:[protected]
IFSC Code : ICIC0000919
Branch: KAKKANAD
Mobile number :[protected]

From above account i had added a icici bank account no (My relative)

The right Actual Account Holder :
Account Name : Nandakumar . M
Account Number :[protected]
IFSC Code :BKID0008208
Customer ID:[protected]
Branch: Lakkampatti

Actual wrong Transaction amount reached :
Bank Name : Bank of India;
Branch : Perur, Coimbatore
Wrong Account Number :[protected]
Reference ID :[protected]

And i had asked customer care also whether it is possible to make a payment of any account where account number and name and IFSC Code are different. He/She says No.

I hope you will understand my problem and take action for the same.
Along with anticipation.

Velusamy Perumal