[Resolved]  ICICI Bank — Home loan preclosure

Address:Bangalore, Karnataka, 560100

Dear Sir/Madam,

I had availed home loan from ICICI Bank, Hyderabad on October 26, 2006 and the amount Financed was Rs.9, 29, 457.And the Home Loan Account No:LBHYD[protected].
When I requested for Prepayment statement on May 26, 2016, The Bank provided the prepayment of my Principal O/S is Rs.8, 16, 378 and prepayment charges @ 2.29 % at O/S Principal is Rs.18, 695.
After paying 10 years EMI around 10 Lacs the bank is asking me to pay the prepayment of Rs.8, 16, 378 against sanctioned amount of Rs.9, 29, 457.I don't understand where has gone the 10years paid EMI amount of 10Lacs.
After 10years also why should I pay prepayment charges @2.29%?
Can you please do the needful?
Regards,
Hanuma Reddy,
[protected].
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Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
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I am trying to call to icici customer care many times but call is long waiting time and chrges bear by customer. So very poor sevices in india and huge chargeble. Very very very very poor poor poor poor poor services in india.
Dear Hanuma Reddy,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Dear Mr. Agrawal,

We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID (a3baqo) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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