[Resolved] ICICI Bank — Housing loan amount paid is not refunded - SR[protected]

SubashSai

May 6, 2021

Address:

Bangalore

I had applied for housing loan and paid 15694 rs as processing fees, first level relationship manager Vishal Shaey called and enquired about the property on the same day of loan applied online i.e on 09-02-21, and said loan is not possible for your property at per Icici bank terms and said the processing fees will be refunded and the same been told by second level relationship manager Sachin B M too, even customer care team had created SR[protected]. It's been more than 3 months now, till date the amount is not refunded, for no service by them they hold by money with them with out refunding. Please help on this issue reported.

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Jul 8, 2021

Complaint marked as Resolved

Received the refund amount paid

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 06, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (122788) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

May 13, 2021

Updated by SubashSai By now I sent more than 20 times to the email you provided and shared all the details, no reply at all! and now again you are asking to send mail, so now I need to start from first again is it? It's never ending story is it? You are not concerned about customer at all is it?