[Resolved]  ICICI Bank — I was wrongly charged for the amount which i didn't get from ATM

Address:	Hyderabad, Andhra Pradesh, 500097
Website:	ICICI Cr card

I nagini. ch gave my cr card to my husband on sep8th 2016 he did two transactions from sr nagar hyd icici branch atm. first transaction was successful i got rs500/-, but the second transaction failed for the amount of rs5000/- after i swiped my card and entered the pin no the transaction was cancelled and machine did not disperse the money.
Immediately i got messages to my mobile stating that 2 transactions were successful then immediately i called customer service and told her that i didnt get rs5000/-.
Initially cust care executive told me that statement is simply showing like that and you will get your money back within 24 hours which did not happen till date.
I got statement including the rs5000/-
I launched complaint regarding this issue. they were telling that transaction is successful and i have to pay the amount. i was telling them very clearly that i did not get the amount from the atm machine and to check the cc camera footage and in that particular atm machine balance at the end of the day.
I was not at all happy with your investigation team. if they would have done investigation correctly, then they would have not created all this problem for me.
As i already got fed up with this issue from the past one month emailing is my final try and i am not going to pay that rs5000 at any cost.
Hope you guys will resolve this soon. i never expected this kind of service from your bank.
Complaint no: sr[protected] which they closed it with out even intimating me.