ICICI Bank — icici bank account closure charges debited to my account

Customer ID: 1615833

I am an accountholder in icici bank for more than 18 years under account number[protected]. I requested icici bank to close my above sb a/c for poor service quality, vide my letter dated 03.02.2018, sent to them on 05.02.2018. The letter was received by them on 06.02.2018. On several reminders and complaints over phone, in person and through online, the account was closed on 20.02.2018. I noticed an amount of rs.500/- was debited to my account towards account closure charges and an amount of rs.90/- was also debited towards gst on the account closure charges on 17.02.2018. As per icici bank's terms and conditions, the charges for closure of account is made for accounts closed within one year. Since, my account is more than 18 year old, closure charges made by icici bank is not correct and cannot be justified by bank's terms and conditions. I am sending herewith the screen shots of my account statement and faq details regarding closure of account issued by icici bank (From bank's website). Request the icici bank to refund rs.590/- (Rs.500/- being account closure charges for 18 year old account and rs.90/- being gst on the above charges.

Further to my above complaint posted at consumer complaints.in on 21.02.2018, Mr.Ramakrishnan from ICICI Bank, Coimbatore, contacted me over phone (Mobile No.[protected]) on 23.02.2018. He asked me to wait for 10 days, as the person, who attended my account closure is on leave. I need not wait for 10 days, as this is the case of violation of Terms and conditions by ICICI Bank. Eventhough, I waited for 10 days. There is no response from ICICI Bank so far. I once again request ICICI Bank to make necessary action to refund Rs.590/- (Rs.500/-, being account closure charges and Rs.90/-, being GST on account closure charges) immediately.

Yours faithfully
R.Krupakar
[protected].
[protected].