[Resolved]  ICICI Bank — ICICI Bank ATM Decline charges

Address:	600116
Website:	www.icicibank.com

Hi Team, I recently noticed that ICICI bank is charging me a sum of 28.50 Rs for some charges which I was not clear of and on enquiring with them further they say that these ATM decline charges are levied if someone tries to withdraw an amount more than his current balance in the Bank. I was surprised to hear that any such charge also exist and on further enquiry the representative has just one statement to give me that "These charges are levied as per RBI guidelines" i don't think so RBI has this kind of guidelines. It is a possibility that a customer can mistakenly press a wrong amount to withdraw more money and also can be unaware of his current balance so may try to over withdraw. But I think levying a charge for this by the bank is not fair. Can someone please advise if he has also been through this. And if someone is aware of the rules can you please suggest if it is fair? I think this practice in unfair and if this is wrong I would like to know a way through which I can raise my voice against this. ICIC bank a/c[protected] Rs 28.50 Charges were levied Two times in[protected] date stated for[protected] Other than this we will have Transaction limit charges as well then how can we check available balance every time. Decline message charges was not informed at the time of opening Savings bank account. Thanks, Anil Kumar.