ICICI Bank — ICICI Bank charges surcharge for fuel purchase

Dear Sir/Madam,

I hope this letter finds you well. I am writing to express my deep concern and dissatisfaction regarding the surcharge imposed by ICICI Bank on fuel purchases made using my debit card.

I made a fuel purchase transaction using my ICICI Bank debit card. To my surprise, I was charged an additional surcharge on top of the fuel purchase amount. This surcharge was not disclosed to me beforehand, and I find it unjustified and unfair.

As a loyal customer of ICICI Bank for years, I have always relied on the convenience and efficiency o[censored]sing my debit card for various transactions, including fuel purchases. However, the unexpected imposition of this surcharge has left me feeling disappointed and dissatisfied with the banking services provided by ICICI Bank.

I would like to bring to your attention that charging such surcharges goes against the principles of transparency and fairness in banking practices. As per the guidelines set forth by regulatory authorities, customers should be informed of any additional charges or fees associated with their transactions beforehand. However, in this case, I was not given any prior notice or information regarding the surcharge.

Therefore, I kindly request the following actions to be taken:

Refund of the surcharge amount that was unjustly charged to my account.
Ensuring transparency in communication with customers by providing clear and comprehensive information about any additional charges or fees associated with debit card transactions, including fuel purchases.
Reviewing and revising the bank's policies and practices to prevent such instances o[censored]nauthorized surcharges in the future.
I trust that ICICI Bank values its customers' feedback and takes prompt and appropriate measures to address their concerns. I expect a resolution to this matter at the earliest convenience.