[Resolved]  ICICI Bank — ICICI BANK Credit Card - [protected] Mistaken Identity Call & Rude Communication by Manager

Address:	MUMBAI
Website:	WWW.ICICIBANK.COM

I have a credit card with ICICI Bank and am a regular customer, but today I got a call Landline Number[protected] from a Icici bank third party that your payment is due for credit card [protected] . After that I told the lady that my payment is already cleared and this is not my card . You take your banker on the line and talk to them. After some time i got a call under the name of Lokman Mobile Number- [protected] and he said that I am speaking on behalf of ICICI Bank, my banker Ansul Dulgaz ( Emp Id- 422192 ) is on the line, you talk to him.

I asked Ansul, how can I get a call from icici bank for payment dues because I am all paid my dues on time and I am a regular customer ? Then he told me that your name is Sarvesh Dubey and your card number is [protected] ? I said my name is Amit Sarvesh Dubey and this number is mine which I have been using for 7 years. After that Ansul said that why did you not speak the wrong number first, then I told him that I have come home just because I thought he said Amit Sarvesh Dubey, so I told him yes . So I asked Ansul how I got this call, so Ansul told that this mobile number is registered on the name of Sarvesh Dubey in ICICI Bank I told them this cannot be possible because I also have a credit card in ICICI Bank and this number is registered, so Ansul said might be your father has taken a credit card ?
I told him how you are calling the wrong person. And you are saying this number is in the name of Sarvesh Dubey, who is registered with ICICI Bank on his credit card. So Ansul told me that you never dial of a wrong number? I said it is not a matter of wrong numbers, you said that this number is in the name of Sarvesh Dubey in ICICI Bank and your way of talking is also wrong. And now you are saying that maybe your father uses credit cards? So I said that I am recording your call in Anshul, then Anshul said I'm also recording my calls, Then Anshul said If you want, I can talk and meet you. Say where to meet

Now i have some question from ICICI Bank

1- If you dial someone wrong number, is this the right way to talk and if my father's name is getting from your data what does it mean my father has used that card
2- How is my mobile number registered on the ICICI Bank credit card of Sarvesh Dubey, because till date I have never received such a call, if your manager has told a lie, then where did you get my mobile number
3- How can your Manager talk to a wrong Customer in such a RUDE way ?