ICICI Bank — ICICI Bank ICICI Money Multiplier Bond

I have ICICI Money Multiplier Bond whose Data of allotment is 05/10/1998.

Unfortunately, I have lost my original bond papers and would like to know the process of receiving maturity amount on maturity date 05/12/2022 in case original bond papers are lost( ICICI safety bonds(Money Multiplier Bonds)).

I have received mail id "[protected]@icicibank.com" from ICICI Bank for assistance of this issue. I am writing mail and continuous follow up for more than a month now, but haven't received response.

Kindly help me with resolving the query as soon as possible.
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ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1642a) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
I am not able to understand this email id "[protected]@icicibank.com", it says [protected].
How to decode the same?

Kindly help me with it so that I can mail my detailed query.

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