[Resolved] ICICI Bank — ICICI bank: Loan disbursed even after I denied

bohrashailesh

Address:

Gurgaon

Dear ICICI bank,

I applied for a personal loan amounting to RS 450000 in ICICI bank to invest for a business. The loan was approved. On 19-Apr-2021, i changed my mind as i was not interested in doing business and asked the ICICI executive to cancel the loan. He acknowledged it.

But the loan amount of Rs 442035 got disbursed next day (20-Apr-2021) in my salary account without any intimations of loan account no. and EMI details in my email id/phone.

Attached is the RTGS statement from my salary account.

I wish to cancel the loan immediately but no response from ICICI bank and the executive who approved the loan. Below are the transaction details

REMITTING BANK REF NO : ICICH[protected]
REMITTING BANK: ICIC0000104
REMITTER NAME:[protected] ICICI BANK RAROG
PAYMENT DETAILS:
CREDIT ACCOUNT NO: XXXXXX5549
REMITTANCE AMOUNT: 442, 035.00

Thanks and Regards,
Shailesh Bohra

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Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (078363) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team