ICICI Bank — ICICI Bank OTP feature | |||
I have an ICICI Bank Salary Account since 2006 and due to my job, I travelled to US. Whenever I try to make a transaction using the ICICI Bank website, it requests OTP and when I called customer service to notify that I am no longer able to receive SMS on my registered mobile number, they say they can't helpand that they are unable to update my mobile number through online/phone as I have to visit one of the branches in India. How is it feasible to visit branch in India to update my contact details. I wonder why ICIC Bank still lives in stone age while the other banks have reached for the skies with their advanced systems. Was this information helpful? | |||
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ICICI Bank customer support has been notified about the posted complaint. | |||
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer 'a02yd6' in the subject line.
Regards,
ICICI Bank Customer Service Team