ICICI Bank — ICICI credit card application verfication process

Address:Bangalore, Karnataka

Hi Team,

I have applied ICICI Credit card .

Given 'passport' as ID proof and 'ICICI saving account number' as address proof.

Clearly I told to executive perosn do not consider passport as address proof because that is my old address.

But still executive person has taken old address for verification instead of current address.

Finally they rejected my credit card application because of absence.

Again I called 2 times to customer care and then request to consider current address for credit card verification process.

Till now they didn't respond on this, they won't collect proper information and fill the form.

This is second time happening for me with ICICI.

That too third party will call to us to take credit card and finally they will collect worng information to be process fastly and reach their target.


Below details are :

ICICI Credit Card Application Reference Number:[protected]

Name: Nagarjun Kunkumuri

Mobile Number: [protected]

Old address: #175, Chamrajpet 2nd Main, Bangalore 560018

Current address: #52, 2nd floor, (S02), 10th Main, Nataraja Layout, JP Nagar 7th Phase, Bangalore 560078
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ICICI Bank customer support has been notified about the posted complaint.
Aug 13, 2015
Updated by kunkumuriarjun
For the above complaint, mistake did by ICICI bank but punishment will be to me.

For your information:

Given 'passport' as ID proof and 'ICICI saving account number' as address proof to apply credit card.

Clearly I told to executive person do not consider passport as address proof because that is my old address.

But still executive person has taken old address for verification instead of current address.

They rejected my credit card application because of absence.

Mistake has been done by ICICI but punishment will for us.

Finally they mention negative mark in CBIL and now other banks they are rejecting personal loan because of negative mark.
Complaint comments 

Comments

Dear Mr. Kunkumuri,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Problem has not been solved but they mentioned as problem has been solved. In this also they are cheating customers.
ICICI executive called and he told me to apply again and finally they mention negative mark in CBIL.
Lot of problems created by stupid ICICI bank...Not only this problem, lot of problems I faced with ICICI like loan and some other credit card application. Even by friends and colleagues also telling same thing...Worst bank in the world.

I suggest do not choose ICICI bank in anything, later we will suffer...

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