ICICI Bank — ICICI current account - untimated withdrawal

Address:	560076
Website:	www.icicibank.com

I own an ICICI Current account.The account was created in 2015 a couple of months back.When the account was created, the ICICI guy said the minimum balance should be Rs.5000 every month. So I maintained a balance of Rs.5000 in my account every month.Fortunately I logged in and checked my current account to get the account statement.I was shocked to see an amount of Rs.1140 was deducted from my account without any intimation three times.Every month when the amount was deducted I did not receive any message too in my mobile.If I would have received a message I would have went and enquired the bank in person.I came to know about this only when the time I logged in into net banking to check my account statement.

To get a clear picture why my money has been deducted without any intimation I called to the bank person.

When I called the customer care they said the minimum balance should be Rs.12500. Then I maintained a balance of Rs.13000 in my account, still an amount of Rs.1140 was deducted from my account again without any intimation. Even a SMS or mail was not dropped regarding this amount deduction. Any bank for this matter, will drop an mail or message to intimate the customer like some amount has been debited from account. I did not receive such messages from ICICI. When I recently visited the branch, the assistant manager said there are some changes in the rules so the minimum balance should be Rs.25000. I guess the ICICI guys are playing so much with the customers.
There should be a proper intimation to the account holders incase there are any changes done. Nothing was done so far. The ICICI guys show so much interest for opening an account but further there is no proper response from them. Such an irresponsible behaviour was not expected from ICICI especially.
If they have dropped a message like, "your account balance is less", I would have transferred money and maintained the expected balance. This was done and now ICICI has deducted totally Rs.4560. This is an unnecessary loss for me. ICICI is expecting us to bare this though mistake is on their side.
I would suggest other customers also not to get cheated like me. Please dont believe the policies they tell. They are expecting us to verify the policy every month. So i guess it is better to go to a bank which value its customers.

My point is very clear, If I would have got an intimation for the first instance itself about the amount deduction I would have rectified it by depositing the enough amount but nothing was intimated and I want the bank to refund my amount that was deducted.

Regards,
Arul
+91 [protected]