[Resolved] ICICI Bank — icici multi wallet card problem

hirenshah1234

from Mumbai, Maharashtra

Address:	400063
Website:	www.icicibank.com

I am trying to update my kyc with the bio-metric verification 4 times i have reschedule in last 6 days... Till date they have not turned up to come for bio-metric verification and they never reply on the same. Always i get answer is to wait 2 days and its almost 6 days i am waiting. Even i got a call from the bank on confirmation for my presence and documents but then to they never turn up. This was only 1 time in my 4 time rescheduling. Please help me out.

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Jul 2, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

ICICI Bank Customer Care's response Dear Customer ( hirenshah1234),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a53vid) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

May 31, 2018

Updated by hirenshah1234 I have sent a mail. Yesterday i reschedule the KYC verification today it got cancelled. Again i have to do it which is for 5th time. Really its very disappointing.

Jun 01, 2018

Updated by hirenshah1234 2 days already passed but not a pinch of movement for my problem.