[Resolved] ICICI Bank — Imobile app says could not find account linked with this number and now it when I try to login it says sorry the app could not connect to the system

Shadoww

Address:

New delhi

I recently opened a savings account in icici bank. I registered on imobile app, generated app login pin, received the otp on my number even. Then i had to complete 3 steps to get access to my account. Final step being setup o[censored]PI. When i try to do it, it says "no account found linked with this number" even though I'm able to receive transaction alerts on my same number.

And now since two days when i try to login again, it says "sorry the app could not connect to the system, try again later" help!!!

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Aug 12, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a178yk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team