[Resolved] ICICI Bank — IMPS Transaction Not Completed but Account debited twice

chavan_shivraj

Address:	Nashik, Maharashtra, 422101
Website:	www.icicibank.com

Sir
With ref to above subject, I had done IMPS Transaction on 31st Aug which is not completed with authentication but my account was debit twice which is not yet reverse by ICICI Bank.

Date of Issue 31st Aug 2016
IMPS Ref No Ref[protected]/Ref[protected]
Amount 10, 000/- & 10, 000/-
Account No.[protected]
Account Name Rituraj Chavan
Issue On 31st Aug 2016 i did one IMPS transaction which was got error "Please try later" & account has been debited 10, 000/- then again i tired and got same error "Please try later" and again account debited 10, 000/-. Same issue informed to ICICI Call centre & they said that amount will reverse in next 3 days but till date i have not received that amount. after continues follow up with bank there is no reply from Bank. Plz help

Regards,
Rituraj Chavan
[protected]/[protected]

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Oct 11, 2016

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2016

ICICI Bank Customer Care's response Dear Mr. Chavan,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team