[Resolved] ICICI Bank — Incorrect Credit Card details and Unprofessional behaviour of relationship manager

[Resolved] ICICI Bank — Incorrect Credit Card details and Unprofessional behaviour of relationship manager

M Mohd Tariq Roomi from Hyderabad, Telangana Feb 5, 2023 Feb 20, 2023 This thread was updated on Feb 20, 2023

I have a salary account with ICICI Bank since 2013 which is KYC verified since long. Recently, the ICICI relationship Manager Saikiren (Phone number:[protected] supported me in getting a credit card (last four digits 0004) but with incorrect gender details. I am being male whereas in the credit card it is mentioned as female. This is stupidity as I have my savings account with the same bank wherein my gender is male and this credit card is also linked to the same saving account. Moreover, this relationship manager is not helping anyway to correct the details rather he is simply avoiding the phone calls these days. Neither accepting calls nor showing any sense of professionalism. Highly frustrated. Was this information helpful? No (0) Yes (0)
Apr 21, 2023 Complaint marked as Resolved Frustrating experience but finally resolved by correcting the gender ICICI Bank customer support has been notified about the posted complaint.
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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 7, 2023

Verified Support

Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0n9bz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Mohd Tariq Roomi

from Hyderabad, Telangana

Feb 20, 2023

Your officials are not at all supportive. This is happening even after ~10 years of association with your bank. Your customer care executives asked me to share aadhar card on customer.[protected]@icicibank.com. I already have sent the aahdhar card via mail and as expected seriously a frustrating response from your team. In the email, they asked me to call on 18001080..now when i called on this number, executive asked me to write back to customer.[protected]@icicibank.com...so a kind of vicious cycle..where is your relationship manager is lost? Is this the kind of bank you want to be?