ICICI Bank — Merchant care - cheating with wrong debits | |||
The pogo machine was taken away in oct'2015... As i wasn't there, the guy took it from my office boy, and gave some signed sheet... Which is misplaced. Then the gprs machine was taken in jan, and was told that the notification will go automatically to the bank. In feb there was a debit from my account, somehow i managed to contact the customer care, and they said, sorry, the customer has to mail us... I did it.. And also made sure, they reverse the charges for pogo which was already taken in oct.. Nothing happened.. I did receive mails, and confirmation, that the system has been updated. March, i was again debited... I again sent mails... And i was told, we have updated.. April i am again debited, again mailed.. And i got a mail from them that we need 4days to reply... Since then i dint get any reply.. And yesterday i have again received the statement for april which they have or will be debiting my account. This is pure harassment and fraud. Please take strict action against the fraud icici merchant care... There must be many more victims like me. Mid no. [protected] Was this information helpful? | |||
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ICICI Bank customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
I have been mailing since January... there has been no action taken...
I would like you to take forward the communication here itself..
Or Contact me on [protected]
I would like you to take forward the communication here itself..
Or Contact me on [protected]
Below is the mail I received from your merchant services.. in feb2016
And am still charged for the same in feb, march, april
PLEASE REFUND THE STOLEN MONEY
AND THE HARASSMENT CAUSED
On 18/02/16 5:56 pm, "Customer Care" wrote:
Sender Email :
Kindly find the attached email and de-activate the tid 88046575
MID :74388497
Dear Customer,
Your query on Sales request with reference
number #14870925 is closed with the case closure comment as: Already
Deactivated .
ICICI Merchant Services.
And am still charged for the same in feb, march, april
PLEASE REFUND THE STOLEN MONEY
AND THE HARASSMENT CAUSED
On 18/02/16 5:56 pm, "Customer Care" wrote:
Sender Email :
Kindly find the attached email and de-activate the tid 88046575
MID :74388497
Dear Customer,
Your query on Sales request with reference
number #14870925 is closed with the case closure comment as: Already
Deactivated .
ICICI Merchant Services.
I was sold 2 machines by one of your senior manager, who wanted to just complete his targets, gave me a lucrative deal... and 6months later I found that I was charged for pogo machine also which was suppose to be free... his junior who was present there came to office, and talked and apologised and told the bank, about the deal promised. the charges were reversed... this is around march april 2015... and I told him, I want to surrender the POGO machine... which was taken in October.
Worst service of icici first data..relationship manager is to chip to explain about hidden charges.they sale this machine to me in 4500 but in my account 5500 debit .and also tell me about pogo machine free and no rental..but here rental..i many time call to coustomer care..the worst coustomer care service ever..i am regular coustomer of icici..i have 2 account 1 currunt account ...1 kid plan ...1 tetm plan..with icici ..hence i trust on first data ..but..they vanish your name for chip class service...pls solve my issue..my mobile no is [protected]..my name is kalpesh savla
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a38ie4) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team