[Resolved]  ICICI Bank — Misguided for expression credit card, want to cancel it and want refund

Address:

lucknow

I have my salary account in ICICI bank which was opened in April 2020. Because of nation-wide lockdown, it was opened online. Hence, KYC was not done. Recently, my account got freezed because of KYC issue and hence, I visited Lucknow main branch in Hazaratgnj for KYC and biometric .

The official there told me that after KYC updation, my existing debit card won't work and I need to order a new one that will cost me 499+GST, one time. I re-confirmed to him also that this is mandatory because I don't want a new card since I already have one.

But, he told me that it's mandatory after the KYC update.

Today, I got a message from ICICI that I have ordered an expression debit card that will cost me 499+GST annually. Also, on talking with customer care, I came to know that existing debit card will work even after KYC update.

So, I have requested a cancellation for the expression debit card from the customer care executive.
But, still it's not cancelled and the amount deducted from my account and it is being delivered to me.

I DO NOT WANT EXPRESSION DEBIT CARD. Kindly, cancel it for me. I already have a basic debit card and would like to continue with it only. Please cancel the expression debit card request for me.