ICICI Bank — Money auto debited from ICICI International travel card

I was in London from 10th Feb- 21st Feb, 2020.
My travel card got deducted with so many transactions (in GBP and SGD currency) on 19th Feb, none of which was made by me.

Total deductions in GBP : 141.21
Total deductions in SGD : 36.87

The same complaint has already been logged with ICICI and they say that these payments could not be verified and hence they closed the investigation. I have been following up with them since when I was in London itself.

They have no idea about the amount calculations also, one of the ICICI folks called me and said we know you lost 300 $, which is not the figure out. I need them to see all the disputed transactions made by my travel card.

Also, on 7th April, my SGD transactions got credited back and 4 transactions of GB also got credited back. However, still so many GBP transactions needs to be checked and credited back.

Please investigate the same and let me know till when can I get the money back.

Travel card number : [protected]
Account number :[protected]

Regards,
Ashiyana Arora
[protected]/[protected]