[Resolved]  ICICI Bank — No actions and response since Aug 2014 even after reminders

Address:

Pune, Maharashtra

REMINDER 2 Can I expect early reply as Diwali Gift. I was expecting this card before Diwali so that I can use the same but regret to inform due to your prompt service could not get the card in early Oct. 2014, even applying for it in Aug. 2014 With Best Regards, BIPINCHANDRA KIBE ACCOUNTS MANAGER From: Bipin Sent: Thursday, October 09, 2014 3:34 PM To: 'ICICI Bank Customer Care' Cc: '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com' Subject: FW: RE:'ICICICARE=[protected]' FW: BIPINCHANDRA KIBE my ICICI Credit Card Application Ref. No[protected], PUNE REMINDER 1 Can I expect prompt reply. With Best Regards, BIPINCHANDRA KIBE ACCOUNTS MANAGER From: Bipin Sent: Monday, October 06, 2014 10:48 AM To: 'ICICI Bank Customer Care' Cc: '[protected]@icicibank.com'; '[protected]@icicibank.com'; '[protected]@icicibank.com' Subject: RE: RE:'ICICICARE=[protected]' FW: BIPINCHANDRA KIBE my ICICI Credit Card Application Ref. No[protected], PUNE Dear Ashok Thanks for your response after so much of follow-up by me. Now I am surprised to learn that you required some additional documents but you have not mentioned which documents. Further would like to add that all the required documents as per your mail appended below was handed over to your representative and asked him to get the confirmation from your office that all the submitted documents are in order which he did in front of me after collecting the documents. Any way kindly let me know what additional documents required by you and to collect the same please request your representative to contact me over my mobile number which you have already with you. I expect a very prompt response from you, which will be highly appreciated. With Best Regards, BIPINCHANDRA KIBE ACCOUNTS MANAGER From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com] Sent: Saturday, October 04, 2014 12:38 PM To: Bipin Subject: RE:'ICICICARE=[protected]' FW: BIPINCHANDRA KIBE my ICICI Credit Card Application Ref. No[protected], PUNE Dear Mr. Bipin, This with the reference to your e-mail dated September regards to your credit card Application no.[protected]. At the outset, we are extremely sorry for the delay in responding to your e-mail. We inform you that to process you application further we need additional documents, hence requesting you to confirm convenient date and time to collect the documents. We look forward to your co-operation in helping us serve you better. Sincerely, Ashok Kamble Customer Service Manager ICICI Bank Limited CONFIDENTIALITY INFORMATION AND DISCLAIMER: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. From: ICICI BANK CREDIT CARDs [mailto:[protected]@loans.icicibank.com] Sent: Saturday, August 16, 2014 9:42 AM To: Bipin Subject: Congratulations! Your ICICI Bank Credit Card applied through Loans.ICICIBank.com is provisionally approved Dear Bipinchandra Kibe, Greetings from ICICI Bank! We are pleased to inform you that your application for the ICICI Bank Coral VISA Credit Card through Loans.ICICIBank.com has been provisionally approved. Your Application ID for future reference is [protected]. Please note that this is a provisional approval only and should not be construed as final approval for the ICICI Bank Coral VISA Credit Card. This approval is solely based on income and personal details declared by you in the application form and is subject to submission and verification of your income proof, Know Your Customer (KYC) and other required documents followed by your acceptance of the final terms and conditions as prescribed by ICICI Bank. What next? An ICICI Bank representative will contact you within 2 working days to collect documents for further processing of your Credit Card.In case you do not submit the documents required for processing your application in the next 45 days, your application shall be deemed cancelled. Your list of supporting documents Proof of Address House Electricity Bill (latest), Passport (copy), Telephone Bill (latest), Government organisation photo ID card, House Water Bill (latest), House Gas Bill (latest), Bank Pass Book, Postpaid Mobile Bill (latest), Bank Statement (last 3 months) Proof of Identity Passport (copy), Driving License (copy), Government organisation photo ID card, Bank Pass Book, PAN Card (copy), Voter ID Card Photograph 1 Recent Passport size colour photo Proof of Income Pay Slips (Last 2 months) & Salary Account bank statement (last 3 months) For any clarification or more information regarding this matter, please e-mail us at [protected]@loans.icicibank.com Thank you for using Loans.ICICIBank.com! Sincerely, ICICI Bank Credit Card team This is a system generated e-mail, please do not respond to it. Terms and conditions: The above provisional eligibility is arrived on the basis of details given by you in the website. The above eligibility cannot be treated as sanction of the ICICI Bank Coral VISA Credit Card 1. The provisional e-approval is based on income and personal details declared by you and is subject to submission and verification of your income, Know Your Customer (KYC) and other required documents followed by your acceptance of the final terms and conditions. 2. Issuance of Credit Card is subject to sole discretion of ICICI Bank. 3. This email should not be construed as giving rise to any binding obligation on the part of ICICI Bank to provide the financial assistance/s/ facilities mentioned unless you have submitted the duly completed application forms to ICICI Bank and have executed all other relevant facility documentation as required by ICICI Bank and, in a form and manner as may be required by ICICI Bank in connection with the Facilities (hereinafter referred to as the "Transaction Documents"). 4. The Transaction Documents may / will contain terms and in addition to or in modification of those set out in this email. 5. Notwithstanding anything stated elsewhere in this email or otherwise, the Facilities mentioned overleaf will be available solely at ICICI Bank's discretion and subject to compliance of all formalities and documentation as may be specified / required by ICICI Bank. The continuance of the Facilities is subject to cancellation and / or repayment to ICICI Bank on demand without assigning any reason for the same. 6. ICICI Bank shall be entitled to revoke the sanction of the Facilities, inter alia, in any of the following circumstances; a. in the sole judgment of ICICI Bank, any material fact has been cancelled and / or become subsequently known; b. any statement made by or on your behalf in your application or otherwise, is correct, incomplete or misleading, c. there is a default under or a breach of the terms and conditions of this email and other Transaction Documents, or any other facility offered by ICICI Bank to you / any of you; 7. ICICI Bank is entitled to add to, delete or modify all or any of the terms and conditions for the Facilities and/or the Standard Terms applicable to the Facilities. The products, services and offers referred to herein are subject to the terms and conditions governing them as specified by ICICI Bank from time to time at www.icicibank.com.