ICICI Bank — Non disbursal of Full Loan AMOUNT and drawing EMI

I have a loan in Bajaj Finserv amounting Rs.1076319.00 for which I have to pay EMI every month. I discussed with of ICICI personnel and suggested me to take a balance Transfer loan from ICICI to close the Bajaj Finserv loan as as their ROI is on much higher side.
I applied a balance transfer personal loan of 14 Lakhs in ICICI bank on 10th Sep, 2023 with the motive to close the loan of Bajaj Finserv. ICICI personnel told that they will send Demand Draft of the loan amount of Bajaj Finserv in my current address and balance amount will be sent to my SBI account (where my payment comes). Balance amount was transferred in my account on 16th Sep, 2023 but till date not send any Demand Draft. They prepared their amortization schedule and sent a soft copy of loan statement on dated 19th Sep. in my registered email and with principal amount Rs.140000.00 with 1st EMI of Rs.30627.00 scheduled on Dated 10 Oct, 2023. As I am already paying EMI of previous loan of Bajaj Finserv and HDFC Bank, which is about 60% of my payment, how can I pay above EMI without closing my loan of Bajaj Finserv. ICICI bank NACH/ECS of their Ist EMI was returned as Balance Insufficient. Now they are charging me interest along with EMI without paying their Principal amount.
I complained many times in ICICI customer care through registered email and their reply comes that full amount is disbursed in their record and I have to pay EMI. ICICI bank have harassed me mentally and they ranging me for their balance dues continuously. I talked with RM Mr. Vikas Jaiswal, Emp.No.558561 of ICICI Bank, first He tried to convince me that courier came to my current address and I returned him. Now he is saying that Demand Draft date lapses and new DD will be prepared soon and send to my address. I have recording of all the conversation with the representaives of ICICI personnel and all couriers of either of Indian Post Office, Zomato, Amazon, Meeso coming to my current address without any difficulty.