ICICI Bank — POS machine - Incorrect charges

Address:

Prabhat Dry Fruits, Mumbai, Maharashtra

We bought the POS machine from ICICI Merchant Services in November 2020. Since that day, we have been facing issues with incorrect charges being debited from our bank account. The charges we were informed of the lifelong services is Rs. 4000/- + GST. and now, we have paid more than the agreed amount.

Representative from ICICI (Santosh Gurav, RM Code - 22802) is the person who has trapped us in this contract.
When we call ICICI Merchant services, they just do not respond nor do they listen to our grievances. They just want money from us and do not care what the end consumer is facing. Between January - March 2021, they have debited nearly Rs. 30, 000/- from our account.

The most interesting part that we came to know in Jan 21 was that if we do not use the POS machine within 45 days, they will charge us Rs. 15, 000/- + GST. fee for it. Now, this is hilarious. We have to pay for the POS machine even if its not used. This was not something that Santosh had informed us.

We somehow got hold of his boss (Maxwell Kinny. Mob# [protected]) who assured us that the issue will be resolved and the payments that have been incorrectly debited will be credited back to our account. This was on 16th March 2021 and till date nothing has moved. We are calling him numerous times and he just does not respond.

By raising this complaint, i want that the culprits like these should be punished and ICICI should look at taking strict action against them. Furthermore, we need the amount to be refunded ASAP.

Kindly connect with me at [protected]@gmail.com.