[Resolved] ICICI Bank — quality of service

natraajan

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400089
Website:	ICiCi complaints

To day i visited icici tilaknagar chembur mumbai branch for change of address with the following document bank passbook. Postpaid mobile latest bill. Which are approved by govt of india. The concerned person told to manager in turn replied the proofs submitted are not acceptable and i can tell my son who is working in bkc treasury branch to raise a complaint. I never referred my son for this matter. They have some prejudice which my son clarified earlier in this matter. Really i know icici service is worst. For my son's sake having account. The mode of reply is harsh by the manager make me to quit the bank. The same person replied one customer previous to me dont disturb. This matter will be raised to ombudsman and the details if the id proof will be referred to finance department. Fir clarification

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Nov 7, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Oct 07, 2017

Updated by natraajan As per ICiCi norms this is acceptable

Verified Support

Oct 07, 2017

ICICI Bank Customer Care's response Dear Natraajan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4hvb5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team