ICICI Bank — Recieved less amount of Rs.19900/- from ATM

Address:

New Delhi, Delhi

I have visited the icici atm east guru angad nagar, delhi-92 on 15th Feb.2015 at 5.13 pm for withdrawal of Rs, 20000/- but ATM machine has disbursed only Rs.100/- instead of Rs.20000/- for which I called customer care at the same time vide SR[protected] and was convinced by the official that within 2 working days I shall get the amount back in my account no.[protected] but on 18.2, 15 on calling again the customer care I was surprised to know that the complaint was closed as they say the transaction was successful. I lodged the complaint again SR[protected] and informed that I should visited the nearest branch for footage of the ATM. I went to Laxmi Nagar Branch, Delhi-110092 where Mr. Amit says that they dont have any footage and they have to arrange it from their Mumbai office which shall only be available after one week. Now I request to pls provide the footage so as to prove my statement and get my hard earned money back to my account. A few people also came in the same ATM for withdrawl and could not get the amount as the machine did not have the money in it. So resolve my problem as early as possible