[Resolved]  ICICI Bank — Refund not recieved for home loan

My self prudhvi applied for loan on jan 18 and
paid the Loan insurance amount - 25000/- on March 19 -2020

and later i cancelled the loan as they have changed the rate of interest

I cancelled the loan on july 7 2020

Promise 1 : September 3 (By this date amount will be credited)

me, rishi and Mr Naresh had a conference call (as far as i remember but iam not sure about the name) on August 3 rd i will get all my amount back on sep 3

Promise 2 : September 13 (From Rishikiran)(By this date amount will be credited)
Thean after 10 days (sep 14 ) i complained regarding this
and then one more telephonic conversation happened where Rishi promised within 10 days the amount will be credited.


Promise 3 : September 25 (conference call between me Rishi and some person from customer service) (By this date amount will be credited)


in the meanwhile on september 28 i received Rs .3632 which he(rishi) told me it was a part of insurance

Promise 4 : october 7

Even after waiting till oct 6 i didnt receive so when i comlainde on october 7 some guy from service team called and told

This is top priority and it will be done in 2 weeks
Hasn't the 2 weeks didnt complete???
and even i told that iam not happy with the resolution for 2 weeks he told thank you and disconnected the call and even refused to send the email address for higher escalation

NOw finally i am asked to email lomabard service
what is this ????
some hide and seek game