[Resolved]  ICICI Bank — Regarding fraudulent payment made from my account

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.icicibank.com

Hi,

This is regarding a fraud payment made yesterday from my account.

I tried reaching their support team for around 20 minutes on 3rd Dec 16 but was not able to connect.

Finally after waiting in que of 25 people Mr. Karthik addressed my issue but rather than giving me a solution this guy disconnected the call.

Worst exp i ever had with ICICI Bank.

Again i tried waited in que of 37 people and after 10 minutes i got connected to Mr. Sujeet he addresed the issue putted me on hold again for 10 more minutes and then suggested me to get my card blocked.

I did the same & he told me that i will get the refund ASAP but till now nothing has happend neither any call nor any reference number from your end.

Card has already been blocked and i tried reaching the customer care team through mails on Monday but there was no revert from anyone from their end.
I marked a mail to Mr. Subhendu Tripathy, Head - Phone Banking but no response.
Today i marked mail to Mr. Saurabh Singh, Senior General Manager and Head - Customer Service but again no response.

TOday afternoon i contacted support team again & spoke to someone name Ms. Ayushi and she told me that they have processed the request & it will be credited into my account in next 2 days.
I requested her to take a request for re-issuance of my debit card she told me that request has been taken.

after 4 hours i have recieved a call from ICICI Bank hyderabad office stating that their is no request for the re-issuance of the card also they dont have any update about the Refund & it will take more time to check & they ll see what they can do.

Inspite the fact i am waiting for the solution they are just stretching the things and nobody is responding with a solution.

Help to proceed with a firm decision against the company.

Regards
Amit Nigam
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