ICICI Bank — Regarding not received relieving letter and ignoring behaviour and extra charged

Address:

New Delhi, Delhi

I am ex-employee of icici bank ranked as a junior officer, name Md. Shakir, Employee Id. 260715. I have complained and now I am complaining again because my problem didn't resolved and ignored my phone calls. A call was made to me by a person who told me that he is from icici bank and you will be charged Rs.10 from icici bank A/c only for relieving letter. Now I have no A/c with icici bank. So I gave him my friend M. No. and the person who told the he is from icici bank deducted Rs.650 not Rs.10. My friend told me about deduction with proof of sms and said that you or that person who told him from icici bank are cheating me. I told him I can not do such bad work. I am very doubtful about that person who called me and told that he is from icici bank because first of all, my colleagues who resigned from this bank didn't gave any charge for relieving letter. Why did he want 10 rupees from me? and second when I called the same no. from which the call was made to me he did not give response. The no. is [protected].when I rang on the no. [protected] I always listened line busy/out of reach/ etc. He should response and clear my doubt at least for my satisfaction if he was from icici bank. Today a lot of work are being done through online banking. So kindly resolve my problems and deliver my relieving letter as soon as possible and help to refund the extra charge. Should I complain higher authority? what to do.? I am upset.