ICICI Bank — ROI & PF not Disbursement as committed

Address:

New Delhi, Delhi

I took the personal loan from the ICICI bank on 20th may 2015, History of the complaint maintioned below... i recieved the call rom ICICI bank excutive ( DSP third Party which disclosed after complaint to ICICI bank ) regarding the Personal Loan & She comitted the ROI 13.99 & processing Fee 1.5%. Behalf of all i handover all the document to their excutive & agreement copy ( In agreement copy ROI not Mentioned at the time of Sign, becuase they told me that they can awail maximum waiver in ROI if you kept it blank & also told after confirmation call amount will be disbursed ). Nex Day i recieved call from ICICi excutive & she told be that they are going to Disbursement the amout at ROI 15% & PF 2%. then i refused that on this ROI i am not taking any loan because you are committed at lower rate, But after refusal they Disbursement the loan amount at 15 ROI & 2% PF then i called for the same but they all not picked my phone & provide me the solution (DSP Agency) after this two times i complaint this to ICICI bank that on behalf of you some agency making wrong commitment to customer for loan disbursement. In two months they just giving me date that they are doing something. then we received call from icici bank executive & conference call to DSP agency ( Which took the document ). they directly said to me you will take 7000 rs & close the complaint other you will not get anything. ICICI executive told me : Sir hum kuch nahi krenge jo apko mil raha hai wo aap le jo nehi to vo bhi nahi milega. they are just showing us that they keep doing some thing to the customer no one can take action against them after that they sent me mail that they close the complaint & can't do anything on that. So i requested you please stop that kind of activity which support the wrong activity & which leads to customer suffers My contact Number : [protected]