[Resolved] ICICI Bank — Taken more exchange rate and causes nearly 4000 rupee | |||
As above mentioned in the subject, i SANTHOSH KUMAR K lodging the complaint against ICICI bank with respect to taking more exchange rate and i lost nearly 4000 rupee to me. And i have sufficient documents to prove this FRAUD. Outward remittance is processed on 05-JUN-14 under reference 035SMT2804214. Savings Account number:[protected] I have done the transaction of 2000 euros on dated 05/06/2014. And the currency exchange rate was as of the following on 05/06/2014 was 1 Euro= 80.8 rupee (highest), on 04/06/2014 was 1 Euro= 80.8 rupee (highest), on 03/06/2014 was 1 Euro= 81.0 rupee (highest) on 02/06/2014 was 1 Euro= 80.8 rupee (highest) on 01/06/2014 was 1 Euro= 80.7 rupee (highest) It never ever reached to 1 Euro=82.19 rupee. But ICICI bank have done it to 1 Euro=82.19 rupee. Because of it, i lost nearly 4000 rupee. And ICICI bank have caused damage to me. So i requested the ICICI bank regarding refund. And they agreed on it on .60 paise only. But still now there is no response. Outward remittance is processed on 05-JUN-14 under reference 035SMT2804214. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hi Ashok,
I too share the same concerns losing as much as 24, 000 INR for my inward transaction. They offer a consolation of 10paise amounting to 8, 000 INR as a response.
There is no transparency in the operations. If not the real time rates, I would have appreciated if they have applied even the intra-day lowest rate while on the same day other peer banks has offered the best rate for my another inward transaction.
Hopefully your dispute will be resolved soon.
Regards
Prasanth
I too share the same concerns losing as much as 24, 000 INR for my inward transaction. They offer a consolation of 10paise amounting to 8, 000 INR as a response.
There is no transparency in the operations. If not the real time rates, I would have appreciated if they have applied even the intra-day lowest rate while on the same day other peer banks has offered the best rate for my another inward transaction.
Hopefully your dispute will be resolved soon.
Regards
Prasanth
Dear Mr. Nandle,
We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer '129313' in the subject line.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer '129313' in the subject line.
Regards,
ICICI Bank Customer Service Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23614
Pending
2050
Resolved
14243
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
We regret the inconvenience caused. We have made a note of your account details.
Our official will get back to you and assist.
Regards,
ICICI Bank Customer Service Team