ICICI Bank — Tedious Process to be followed by the customer

Address:

Hyderabad, Andhra Pradesh

I have been maintaining my salary account in ICICI since 2006.I have been using the coral credit card and i have a loan account against which i am making payments in time every month.Even after having such a long association with ICICI without any issues anytime, i was still treated as a new customer and on the name of processes and procedures of ICICI, when i was in need and applied for a personal loan, i had to prove my identity once again for multiple times.At this juncture i am thinking, if this is the case, why i should continue to be associated with ICICI anymore.Where did my loyalty go towards ICICI.Lack of professionalism and relationship building skills of your customer care executives made me to think this way.An executive named Miss.Swarna from loans dept., did not even bothered or worried about putting the phone down and lose the business.This behavior is very much unexpected from such a reputed organization.As all your services are not "ICICI One", people working in one dept., does not know the history of a customer and they treat him/her new and is causing the issues.Due to many reasons, today i ended up cancelling my loan application with ICICI.You made me to feel sorry and embarrassed.I don't see any point in being with ICICI and i have become one of the most dis-satisfied customers of ICICI.I had referred many of my friends and colleagues to ICICI and today i am seriously repenting on myself for that.Not a customer friendly Org. Thank you! Regards, Venkatesh Dasari