[Resolved]  ICICI Bank — Theft of Rs. 40,000/- from ICICI ATM due to machine problem

I went to with draw money from ICICI Bank ATM and after inserting password ATM machine got hanged and none of buttons were working. Same was repeated to next adjacent machine also. After pushing clear & cancel button I moved to across the road ICICI ATM and withdrew money. At the same time I got sms that my account is debited for Rs. 20, 000 each total Rs. 40, 000. I wish to lodge my complaint to ICICI bank that this is my hard earned money and due to the fault of their ATM machine this incident happened so they are liable to pay me the theft amount.
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Aug 14, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
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Dear Mr. Rastogi,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist. Kindly refer '190321' in the subject line.

Regards,
ICICI Bank Customer Service Team

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