[Resolved]  ICICI Bank — threat calls from recovery agent credit card number ending with 5008

Respected madam/sir,
I have been a customer of icici bank for the past 15years and hold the credit card as well. my account number is[protected] and credit card ending four digits 5241 xxxx xxxx 5008 i have had certain delinquencies in my credit card for the past few months and i am paying the same as much as possible.

I have received a call from your agent mr. Trilok singh tomar ([protected]) as recovery agent and threatened me of abuse and threats from other recovery agents if i do not settle as per their condition.

Such action from the bank side hurt me a lot, ouraised my dignity and respect and also adversely impacted my morale despite the fact that everyone is impacted due to covid.

Threatening to customers for recovery, abuse and hurt of any kind is violation of rbi guidelines and also a crime as per indian penal code.

I am sending this notice to icici bank as legal notice to enquire the matter and take necessary action and if the bank fails to do so, i will approach the court of law for restoration of my rights.