[Resolved]  ICICI Bank — Transaction error, money deducted and not returned

Address:

Bangalore, Karnataka

The transaction was made on 31st of may. I used the debit card to purchase an item from Myntra.com, but due to loss of Internet connection the transaction was not completed, but the amount was deducted. So, when I spoke to Myntra customer support, they said that they haven't received any money, so I contacted the bank and they said that the transaction was stuck at the gateway so they will process it and the amount will be reversed in one week. It's been a month and half and still the amount is not reversed. And I had been speaking to the Icici customer care every week and they seem to be taking no action regarding it. The transaction was made for Rs.834. My name is Akshay Ankit.