[Resolved]  ICICI Bank — Unauthorised entry by recovery/enforcement agents

Address:c/o Lt shri amalendu sarkar, santinagar, palta, (lane opposite Dr Dipak Biswas' homeo clinic/near santi sangha club)

We are the rightful owners of our apartment, flat-3, 3rd floor, Millennium Apartments, Dr. B.R.Ambedkar Road, P.O-Bengal Enamel, Palta, North 24 Parganas, West Bengal-743122. We are in possession of the registered deed in our name and hold the chain deeds. We are municipal tax payers against the said property which has been duly mutated in our name and our premises has been registered with the local land and land reforms office as well. All the documents are on our name. The property was under loan from the State Bank of India until about 2.5 years back.
Of late, your recovery/enforcement agents have visited our premises and have claimed that the property has been under loan from ICICI Bank. The same incident took place in 2012 as well, and when we took up the matter with ICICI Bank and threatened to go to appropriate authority, the matter was immediately withdrawn from your end. We also did not pursue the matter as we are also bankers with the State Bank of India.
We request your good office to conduct proper enquiry and stop this "beating around the bush".
Being bankers, we very well understand what might have transpired between bank officials and a so called "fraud", when some money was advanced against agreement to sale of the said flat directly to the "fraud" and not to the seller/vendor.
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Feb 11, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (881874) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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