[Resolved] ICICI Bank — unauthorised transactions on my icici bank account | |||
I use an expense tracker on my phone to tracker purchases and today I realized that the balance in the SMS was different from my tracker's spending account balance. I checked the SMS history and it matched with my tracker. When I logged into the iMobile app it showed my almost 20 new transactions of small volume i.e. ~1 rupee and ~2 rupee which totally upto 55.96 and the transaction name was a petrol pump where I usually fill petrol. I thought it was a hacking attempt and called customer care and they told me it's surcharge on fuel which the station was claiming. Why would I be charged after I have already paid for the money. I understand that the government has power to take money out of a personal's account in case of some violation but this preposterous that a petrol pump can take money out of my account without my knowledge. Even the bank didn't notify me and allowed this to happen. The petrol pump never told me there would be a automatic surcharge when I paid at the pump. This is very wrong that a private entity like a pump can take money out of my personal account without my authorization! Was this information helpful? | |||
Aug 29, 2018 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Jul 20, 2018 ICICI Bank Customer Care's response Dear Saifur Rahman Mohsin, We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5867) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team | |||
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